Marks and Spencer is a British retailer specialising in clothing and home, and food products, founded in 1884.
Marks and Spencer provide clothing for men, women, and children. The male size ranges from S-3XL, and women’s rages from UK 6-24. Children’s clothing ranges from 3 months-16 years. Don’t know what style you’re looking for? Browsers can shop by recipient, home, food, gifts, or offers. Customers can get inspiration from the Marks and Spencer “Get The Look” page, highlighting trending looks.
The retailer also offer gift cards, for those who want to purchase their loved one something they know they’ll enjoy. Gift cards can be purchased online or instore, and can be valued of up to £500 with the choice or gift card design. Customers also have the choice to purchase a gift card or an e-gift card.
Customers can shop instore or online; when shopping online there is the choice of click and collect or home delivery. Standard delivery is expected within 3-5 working days and costs £3.50, or is FREE on orders about £50.
Time slot delivery costs £5.99 and must be ordered before 10pm. Items are FREE to be collected from a store, or customers can pick up their order from Collect Plus for £2.50.
When an item is faulty or no longer wanted, customers can return their item in its original packaging within 14 days of purchase.
Returns can be arranged to be picked up from the home or be processed instore.
When a query needs to be made, customers can view the retailers online FAQ section, in the hopes to get an answer for their simple question. When an answer is a little harder to find, customers can contact Marks and Spencer, by post, instore, e-mail, or by telephone. Or customers can share their feedback with Marks and Spencer, showing the retailer what they did right and how they could improve!
By making an account with Marks and Spencer, customers can checkout faster every time, get exclusive offers, and manager orders and invoices online.
Marks and Spencer accept payments from Visa, Mastercard, PayPal, Apple Pay and American Express.
Don’t know where your local store is? Customers can find their local store by using the Store Locator tool on the Marks and Spencer website.
Marks and Spencer also have their own app so customers have easier access to notifications, updates, tracking their delivery.
